Use case · Shared inbox

A shared team inbox in Telegram

Route support@ or billing@ to a Telegram group and the whole team sees incoming mail in context, the moment it arrives. No shared password, no IMAP seats, no email client to administer — just a group chat everyone already has open, doubling as your shared inbox.

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Route a shared address to a group chat

Point an address like support@, billing@ or hello@ at a Telegram group and every message lands there for the whole team at once. Because it shows up in a chat, the conversation around each mail happens right next to it — someone can reply, tag a colleague, or note that they have got it, without anyone wondering whether it was seen. Mail stops being a black box that one person checks and becomes something the team handles together, in context.

No email client to manage

There is no shared password to circulate and rotate, no IMAP seat to buy per person, and no webmail account that breaks the day the one admin leaves. People come and go from the Telegram group with a tap, and their access to the shared mail comes and goes with them. You administer a chat, not a mail system.

For agencies and resellers too

The same routing scales past a single team. Agencies and resellers give each client a dedicated address pointed at that client's own group, keeping every account's mail cleanly separated. If that is your model, the resell mailboxes page covers provisioning a mailbox per client without running any infrastructure.

Real-time, like the rest

A shared inbox is only useful if it is current, and this one is: the same instant Telegram forwarding that powers single mailboxes drops each message into the group within seconds of arrival — after SPF, DKIM and DMARC checks. No polling delay, nobody refreshing a webmail tab. To see everything a mailbox can do, head back to the overview.

Free to start

Try a shared address on the free plan with a single mailbox routed to your group. Need one shared inbox per team, department or client? Pro unlocks unlimited mailboxes. You start in the bot either way.

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